Zukora Returns, Refund and Cancellation Policy

Last Updated: May 2026

Your satisfaction is our priority. This policy outlines our return, refund, and cancellation procedures to ensure a smooth and transparent shopping experience.

Introduction

At Zukora, customer satisfaction is our priority. We take careful precautions to deliver products that meet high-quality standards. If you are not satisfied with your purchased product, this Return & Refund Policy explains your available options and our process for handling such requests.

This policy applies to all orders placed on www.zukora.in.

1. Eligibility for Returns

You may request a return under the following conditions:

• Customers must check all ordered products at the time of delivery. In case of any damage, the customer must return the damaged product to the delivery person immediately. After delivery is completed, damaged products will not be accepted for return.
• The purchased product must be unused, unworn, and undamaged.
• The product must be intact with its original packaging, price tags, labels, and accessories.
• In case of any issue with size, colour, or quality, return requests must be raised within 2 days from the date of delivery.
• Once received, the returned product must pass our quality inspection process.

2. Return Request Process

For return requests, customers must contact our support team through the Contact Us page.

1. In the Send Us a Message section, fill in all the required details along with the Order ID and attach clear images of the product.
2. Alternatively, email us at shop@zukora.in with the order details and product images.

3. Return Verification Process

After receiving your returned product, it will go through a quality check procedure:

• If approved, we will initiate the refund to your original payment source or applicable refund mode within a maximum of 7 days.
• If rejected, the item will be shipped back to your registered address.

4. Refund Process and Timeline

4.1 Refund Modes

Cash on Delivery Orders: Refunds will be issued through bank transfer or cash, depending on availability and feasibility.

4.2 Timeline of Refund

Refunds are usually processed within a maximum of 7 days after the product successfully passes our quality inspection. In case of a high volume of requests, the refund process may take a little longer.

4.3 Non-Refundable Elements

• Shipping or convenience fees, if any.
• Charges incurred due to an incorrect or incomplete delivery address.

5. Cancellation

• Customers can cancel their order anytime from the Order section until the order has been dispatched.
• Once the order is out for delivery, customers cannot cancel it from the Order section.
• If the order is already out for delivery, customers must notify us on our customer care number: +91 8460230544.
• Once the order has been delivered, it cannot be cancelled under any circumstances.

6. Important Notes

All users must clearly read the following:

• Refunds are issued only after the successful inspection of returned products.
• Returns are subject to pickup service availability in our delivery area.
• Zukora reserves the right to refuse or delay refunds in case of fraudulent, repeated, or invalid claims.

7. Updates to This Policy

Zukora reserves the right to modify or update this policy from time to time. All changes will be posted on this page with the latest effective date.